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1. What is the difference between an Ophthalmologist, OPTOMETRIST and Optician?

The Ophthalmologist is a medical doctor who specializes in the treatment of eye diseases. He is trained to provide medical, surgical and/or optical treatment. The Optometrist is trained to examine your eyes, fit and supply glasses and contact lenses. They also recognize signs of eye diseases and will refer patients to the Ophthalmologist. The Optician is trained to fit and supply glasses prescribed by the Ophthalmologist or Optometrist.

2. What can I use to clean my lenses?

A soft cotton material such as the cleaning cloth given when collecting a new pair of glasses.

3. Should I wash the entire glasses or just the lenses?

Yes, the entire glasses should be washed, preferably on a daily basis with a mild liquid soap.

4. Is GCT charged on prescription glasses?

No, GCT is charged on sunglasses, accessories (danglers), eyeglass cases.

5. Is same day service provided?

Yes, conditions do apply however.

6. How long does it take for glasses to be ready?

If lenses are manufactured locally, the waiting period is 5 – 7 working days. For custom/overseas lenses, the waiting time is usually 4 – 6 weeks. Lenses are done overseas based on patients’ prescriptions or when features such as Crizal (anti-reflection coating) is requested.

7. Do you have a delivery service?

No, we don’t. It is better if patients collect their glasses personally for final adjustments to be done on their frames. If patients are first time progressive wearers they have to be advised as to how to properly adjust to their lenses.

8. Do you offer hire purchase/payment plans on glasses?

Not presently. Currently being worked on.

9. Can I use my health insurance for repairs or to purchase accessories?

No, this is not allowed by the insurance companies.

10. How often should I get my eyes tested?

The recommended time to test your eyes is once every two years.

11.How often should I change my glasses?

We ask that you see your doctor every two years and he/she will advise if there is any change in your prescription. If prescription remains the same, you could use it to upgrade and get a new frame.

12.Can I use a health insurance card that is not in my name to pay for glasses, for example, one that belongs to my spouse or child?

No, you can only use a card that states you are a member or a beneficiary.